An IT solutions company working in Travel and tourism sector (B2B) loo  - القاهرة - مصر

An IT solutions company working in Travel and tourism sector (B2B) loo 

An IT solutions company working in Travel and tourism sector (B2B) looking for the following job in Cairo/ Egypt: Designation: Customer Support Executive Department: Operations Reporting to: Customer Support Manager / Chief Operations Officer Duty Time: Work in Shifts Year of experience: 3 years Minimum Education: Diploma / bachelor’s degree Location: Cairo / Egypt Roles and Responsibilities: 1. Tracking bookings made on the booking platform by customers 2. Calling suppliers/hotels directly to get booking confirmation numbers 3. Making offline bookings with hotels or other travel product suppliers 4. Maximize profits of bookings by searching lower rates from multiple suppliers for an already booked travel product 5. Handling customer complaints with suppliers or end product directly. 6. Respond to customer telephone calls and emails. 7. Respond to supplier telephone calls and emails. 8. Action booking amendments and cancellations. 9. Tracking customer payments and deposits. 10. Update all booking information accurately on the booking platform. 11. Reconcile bookings made on the booking platform. 12. Creating offline reservation on GDS's (Amadeus, Saber, Travelport), Hotels directly and other travel suppliers 13. Processing reissue and refunds for airlines 14. issuing refunds or compensation to customers 15. Maintain and report daily logs to send to line manager. 16. Maintaining service level agreements 17. Coordinating with finance department for supplier and customer payments 18. Timely escalations of problems/issues to Senior Management Languages (Speak, Read and Write): Arabic, English and French Excellent in communications skills Excellent in Computer skills, search engine in internet